Magnets Printing FAQ page

Magnets Printing FAQ page

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Ordering Process

Whether you're a new customer placing your first order with us or a returning customer, we want to make sure that ordering at 3-mag is as easy as possible.However,if you having any difficulties feel free to contact us,and we will be happy to place the order for you. You can find all the information you need below.


Turnaround Time

Our usual turnaround time is between 10 to 14 business days upon your graphic approval and payment confirmation. Rush production option is available upon request for extra charge.


Shipping

We provide free shipping within US Mainland (Alaska, Hawaii and Puerto Rico excluded).Shipping to other countries is available at extra cost.Our scratch off website Motoscratch works under the same terms.


Payment

We accept almost any type of payment. You can easily pay online using major credit cards as Visa, MasterCard and American Express. We also are proud to accept PayPal transactions and at checkout you will be redirected to your PayPal account. You can choose to send us a check or money order, or call in for your credit card number in case you don't want to type it online. You will find all above options after you place your products in the shopping cart and proceed to checkout.


Dealership

We would love to welcome you to our dealer family.Please fill out the application,and we will contact you shortly with all the details.


Invoices

It's easy to print an invoice for any order you have placed with 3-mag.net
Simply follow these instructions:

* Click the Your Account link at the top of our site.
* Log in using the e-mail address and password associated with your 3-mag account.
* Click on the order number you want to print the invoice for.
* View the invoice and click on the printable version button to have it printed.


Sales Tax

E-Commerce companies are subject to the same sales tax collection requirements as any other retailers.
Remote sellers (including internet retailers and catalog companies) are generally required to collect taxes where they have a physical selling presence.
If they do not have any such presence, they are not required to collect sales taxes.
Items sold by 3-mag or its subsidiaries, and shipped to destinations in the state of Illinois are subject to 7.25% sales tax.


Order status

Wondering about an order you've already placed?
Visit the order summary in Your Account.
Just click on the order number and you will be able to see if your order is either pending, in graphic design, in manufacturing, finalizing order (printed but not yet ready to ship), shipped or complete.


Ready to print artwork specifications

Artwork should be created in CMYK format (not RGB) from the following compatible programs from either a Mac or PC:
Adobe Illustrator (convert all text to outlines or include fonts)
Photoshop (send a file that is not flattened or compressed)
Quark (include all files and fonts used)
Freehand (convert all text to outlines or include fonts)
You can upload the following types of files- PDF, PSD, EPS, TIFF, JPG, AI, PNG, and BMP.
We cannot use Microsoft Publisher, Word, Powerpoint or Excel files.
The artwork should be created at a resolution of 300 DPI.
Allow 1/8 inch bleed to all images that extend past cut marks/die lines.
Please ensure that no text, logos or essential images are placed within 1/8 inch from the edge of your magnet.
Your computer monitor and hue and saturation settings can greatly affect the colors you see.
For specific colors, please provide a Pantone Matching System (PMS) color formula number.
We cannot guarantee exact PMS color matches as we print CMYK.
We will always send a free email proof for approval.
We will not print and will not charge you before we receive your approval.
Having trouble uploading your file?
We are here to help! Contact our help center or order a ready graphic design.


Graphic design by 3MAG

When selecting our graphic design service option you get the following benefits:
- Our experienced and creative graphic design team is capable of fulfilling any idea.
- Unlimited editing, until you are 100% satisfied with the final result.
- We only use high-quality images with commercial license.
- We can create a unique artwork for you.
- 100% guarantee for the printing quality.

We will always send a free email proof for approval.
We will not print and will not charge you before we receive your approval.


Return and Refund Policy

Our production is customized for your individual artwork printing and for that reason return and refund is not accepted. If there is any fault in production from our end, we are here at your service with free reprint.